Kohl’s, Sr. Product Researcher - March 2023- Present

Owned research strategy across complex, cross-functional product areas, leading both generative and evaluative research to inform platform direction, prioritization, and roadmap decisions.
Collaborated with design peers in journey mapping and service blueprinting efforts to align stakeholders around end-to-end experiences, directly informing product strategy and prioritization.
Established and scaled research operations, including standardized processes, templates, and a centralized insights repository, improving research quality, consistency, and reuse across teams.
Launched and operationalized foundational research programs, including benchmarks, SUS, and other core research metrics, creating measurements over time.
Ran weekly research office hours to advise product teams, unblock active projects, and elevate research rigor across the organization.
Managed and mentored research interns, providing coaching on research planning, execution, and synthesis while contributing to team capacity and development.
Built and led research enablement programs, onboarding designers and cross-functional partners to conduct high-quality research independently.
Acted as a research coach and advisor, elevating research maturity and evidence-based decision-making across the organization.

Workday, Sr. UX Researcher - January 2022- March 2023

Led research initiatives across enterprise SaaS products, partnering closely with Product, Design, and Engineering to drive both strategic direction and tactical execution.
Designed and executed mixed-methods research to uncover mental models, workflow inefficiencies, and adoption barriers for professional users.
Synthesized qualitative and quantitative findings into clear, executive-ready narratives that informed roadmap and design decisions.
Advised product teams on balancing business needs with user outcomes

Aetna, a cvs health company, Sr. UX Researcher - October 2019 - January 2022

Designed and executed generative and evaluative research studies to support both product vision and design decisions within complex healthcare systems.
Translated research insights into strategic recommendations influencing product vision and long-term planning, presenting directly to senior leaders and executive stakeholders.
Collaborated and consulted across teams, to prioritize and execute research within accelerated project timelines and agile development cycles.
Provided mentorship and UX research education to the organization.
Helped scale the internal research repository, establishing practices that improved insight visibility, accessibility, and reuse across teams.

Charter Communications, Sr. Research Analyst - May 2017 - October 2019

Supported multiple teams and projects by leading competitive research, information architecture studies, and usability testing across consumer-facing and internal tools.
Developed research proposals and roadmaps aligned to business goals and delivery timelines.
Proposed and conducted a variety of research methods including but not limited to competitive analysis, card sorting, tree testing, first click tests, literature reviews, interviews, surveys, & usability testing.
Shared research findings through clear, visually engaging presentations that enabled decision-making across product and design.
Mentored junior researchers in research design and synthesis techniques.
Fostered strong working relationships with stakeholders and cross-functional teams in an effort to increase collaboration and communication.

Charter Communications, UX Designer & Researcher (Contract) - May 2016 - May 2017

Conducted foundational and evaluative research using interviews, feature analysis, and usability testing to inform UX strategy.
Created wireframes and interactive prototypes that aligned with research insights and business goals.
Collaborated with design and product peers to validate and iterate on interaction models and information architecture.

Kaplan Test Prep, UX Designer & Researcher (Contract) - November 2015 - May 2016

Conducted end-to-end UX research to uncover user behaviors, motivations, and pain points, informing both early-stage strategy and detailed design decisions.
Created wireframes and prototypes for new and improved learning platform features, based on research insights and usability testing.

University of Denver

M.A. RESEARCH METHODS & STATISTICS
Incomplete

General Assembly, New York City

USER EXPERIENCE DESIGN IMMERSIVE
2015

Adelphi University

B.F.A. GRAPHIC DESIGN
Graduated 2009

Nassau Community College

A.A.S. FASHION DESIGN
Graduated 2006